Engineering
Industrial Extension Service
Documents in PDF Format
Customer Quantification Survey (cover letter)
Customer Quantification Survey
Customer Satisfaction Survey
Attachments include a "CS Survey" which is sent by IES to
participants in project or workshop experiences six weeks
after the event. The CS Survey is sent only to open
enrollment continuing education attendees. Also attached
is a "CQS Survey" which is sent by IES to participants in
in-plant projects and workshopsÉ.also approximately six
weeks after the event. Approximately one year after the event,
an independent agency also sends the CQS Survey to all
in-plant participants. It is the results of *this* survey that IES
uses to report economic impact.
For more information:
Dr. James A. Daggerhart
Assoc. Dir., Engr. & Tech. Group
Industrial Extension Service
2810 Research IV, Box 7902
919.515.5377
jim_daggerhart@ncsu.edu
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NC Solar Center
Documents in PDF Format
PV for Electrical Contractors - Evaluation Form
Solar Hot Water for Contractors Workshop - Evaluation Form
North Carolina Solar Center - Mission Statement
Survey for Workshop Attendees
Attachments include two examples of program surveys that are used to determine the quality of the workshops
and seminars. The evaluation forms are filled out at the end of the event and must be returned in exchange
for the certificate of completion. Attachments also include two examples of end of year survey forms that
are sent to workshop and seminar attendees to evaluate the economic impact of these activities. The results
from the evaluation forms are used to improve the program content to better server the customer. The results
from the surveys are used to determine economic impact and to decide how the activity might be modified to have
a greater impact in the future.
For more information:
Robert McGuffey
NC Solar Center
246 McKimmon Center, Box 7401
919.515.9781
bob_mcguffey@ncsu.edu
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